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Privacy Policy

This privacy notice tells you about the information we collect from you when you purchase one or more of our products via our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data. Monarch Communications SE Ltdare committed to safeguarding the privacy of all of our customers. On the 25th May 2018 the General Data Protection Regulation, known as GDPR, comes into effect. GDPR imposes additional obligations on organisations and gives you extra rights around how your data is used. We want you to know that Monarch Communications SE Ltd respects the information we hold on you and that we take the security of your information very seriously.

Who are we?
We are Monarch Communications SE Ltd. Our address is Monarch Communications SE Ltd, Ivy Farm, Lidsing, Gillingham, Kent ME7 3NL. You can contact us by post at the above address, by email at info@monarchcommunications.co.uk or by telephone on 01634 360016. We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

What personal data do we collect?

When you purchase from us online we request the following information from you via the online application forms on our website:

  • Name
  • Address including postcode
  • Email
  • Contact Numbers

Why do we collect this information?

We will use your information to process your purchase and order. We will also send you a receipt via email and we may use your telephone number to contact you regarding your order. We require this information in order to process your order and fulfil our contract with you.

What do we do with your information?

All the information we collect from you is stored and processed in the UK. The order database containing all order and customer information collected from the online application forms is stored and remotely backed-up on a secure web server in a Data Centre managed and owned by the UK web hosting company names.co.uk.

Your contact details are passed to a third-party courier service. We use a courier service to provide us with a means of delivering your order. The courier will only store your contact details for the period of delivering your item.

Your payment details are passed to a third-party payment processor PayPal. NO payment details are ever stored by Monarch Communications SE Ltd. We use PayPal to provide us with a secure debit and credit card payment processing service. If you choose to pay by this method online via our website, your card details, name, address, IP address, and email will be transmitted to PayPal securely for the processing of payment and for fraud prevention. PayPal will not store your card details.

We work with businesses who manage and support our website and as such, they have access to the information that we request from you in order to process your order. In rare cases we may disclose information to third parties where a legal obligation, or similar order is enforced upon us. Monarch Communications SE Ltd do not share data with any third parties other than those specifically mentioned above.

We will always take all necessary steps to ensure that your data is treated securely and in accordance with this privacy policy.

How long do we keep your information for?
We keep your information on file unless a request is made to us to delete it. We do this so you can view past orders and log in to update your contact details.

Your rights over your information

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.

  • Easily access their data. All customer are granted access to the 'My Account' area of the website and are able to view and maintain the information we hold on file for them at any time.
  • Have data rectified upon request. All customer have the right to change their details and can do so themselves via the 'My Account' of the website, or by emailing us or by putting it in writing to us.
  • Have their data removed. Customer have the right to request removal from our database at anytime. Requests must be made by email to us or in writing to us.

The Use of Cookies

Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit the Site. This allows the Site to recognise you as a user either for the duration of your visit or for repeat visits. They are not harmful and do not contain any information such as your home address, date of birth or credit card details. When you visit our website you will be informed that we use cookies on our website and will see a link to the cookie policy. If you continue to use this site without disabling cookies we will take that as your consent for us to place cookies on your computer. Please remember if you do disable cookies then some parts of our website may not work properly.

Giving your consent
The GDPR legislation requires that all members actively give consent to Monarch Communications SE Ltd requesting, storing and using their data as set out in this policy.
The information we request (as detailed in this policy) is deemed necessary by Monarch Communications SE Ltd as without the information we request, we are unable to fulfil your order.

Changes to this privacy policy
We may change this policy from time to time. You should check this policy occasionally to ensure that you are aware of the most recent version that will apply each time you access the website.
This policy was last updated on 4th March 2019.

Your right to complain

If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at ico.org.uk/ or write to them at:

Information Commissioner's Office
Wycliffe House
Water Lane
Cheshire SK9 5AF